Returns & Exchanges

At NE Water Softeners, we want you to be completely satisfied with your home water quality solutions. If your system or accessories do not meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate a Return Request

  Contact our customer support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Securely pack the water softener or components in the original manufacturer's box, ensuring all manuals, bypass valves, and installation hardware are included.

• 3.
  Ship to Our Warehouse

  Affix the provided return label to the exterior of the box and drop it off at an authorized carrier location; please note that heavy equipment may require a freight pickup.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund to the original payment method within 5 to 7 business days.